Retailers need to look into how they can create the digital future today.
The urgency to move ahead is very real. The retail landscape is becoming increasingly crowded and more competitive than ever. We are moving towards a reality where consumers can easily get anything, anytime, anywhere. And this has fundamentally changed the face of customers – how they make decisions, what they value, and how they want to do business. Retailers that do not take the essential first step to differentiate themselves through innovative customer engagement risk becoming irrelevant – forever.
The speed of digitization will only accelerate. While it brings with it the peril of Digital Darwinism, digitization also provides ample opportunities for the most innovative retailers to leap ahead.