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Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers. Business entities are focused on improving customer experience as that becomes one of the key differentiators for businesses moving forward. What’s critical for CIOs to understand, though, is that the focus shouldn’t be on slightly improving customer service; it should be on completely rethinking it, and that requires the use of artificial intelligence (AI). Customer service needs a rethink in the digital era Customer service today is largely reactive. An individual calls into a business’s contact center and needs to provideRead More →

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The Singularity Is Near: When Humans Transcend Biology is a 2005 non-fiction book about artificial intelligence and the future of humanity by inventor and futurist Ray Kurzweil. The book builds on the ideas introduced in Kurzweil’s previous books, The Age of Intelligent Machines (1990) and The Age of Spiritual Machines (1999). This time, however, Kurzweil embraces the term the Singularity, which was popularized by Vernor Vinge in his 1993 essay “The Coming Technological Singularity” more than a decade earlier.[1] Kurzweil describes his law of accelerating returns which predicts an exponential increase in technologies like computers, genetics, nanotechnology, robotics and artificial intelligence. Once the Singularity hasRead More →

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Al What is RPA? Why is it important? What are its benefits? What are different types of RPA? How does it work? How to choose RPA vendors? How is RPA priced? Movies have been feeding us physical robots for a long time. However the first AI bots that we will work with are software bots. This shouldn’t be surprising as hardware is hard while software is eating the world. Interest in RPA has grown ~10x in the past 1.5 years. This is no surprise since Fortune 500 CEOs can not stop talking about it. As John Cryan, CEO of Deutsche Bank said in September 2017: In our banks we haveRead More →