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For the past several years, digital transformation has been a constant topic of focus in the business community. Much has been written about the risks of digital disruption and the need for digital transformation in the world of digital platforms. But what does digital transformation really mean—and why do so many companies fail to achieve their goals? One of the main problems is that there are actually two types of digital transformation: linear and exponential. Most companies want the results of the exponential transformation, but focus instead on the linear transformation, which is easier to understand and implement. So what differentiates linear and exponential transformation?Read More →

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We have found that for companies to build value and provide compelling customer experiences at lower cost, they need to commit to a next-generation operating model. This operating model is a new way of running the organization that combines digital technologies and operations capabilities in an integrated, well-sequenced way to achieve step-change improvements in revenue, customer experience, and cost. Link http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-next-generation-operating-model-for-the-digital-world    Read More →