We have found that for companies to build value and provide compelling customer experiences at lower cost, they need to commit to a next-generation operating model. This operating model is a new way of running the organization that combines digital technologies and operations capabilities in an integrated, well-sequenced way to achieve step-change improvements in revenue, customer experience, and cost. Link http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-next-generation-operating-model-for-the-digital-world    Read More →

Retailers need to look into how they can create the digital future today. The urgency to move ahead is very real. The retail landscape is becoming increasingly crowded and more competitive than ever. We are moving towards a reality where consumers can easily get anything, anytime, anywhere. And this has fundamentally changed the face of customers – how they make decisions, what they value, and how they want to do business. Retailers that do not take the essential first step to differentiate themselves through innovative customer engagement risk becoming irrelevant – forever. The speed of digitization will only accelerate. While it brings with it theRead More →

Mobilising the enterprise with ‘micro apps’ empowers organisations to revolutionise their core processes, enabling employees with access to timely important information. Micro apps break down processes into bite-sized chunks to be completed anywhere, on the move. Additionally, the easy-to-use interface means no user training is needed to reap the rewards. Look to your Fortune 500 Neighbour on your left and say goodbye. If the trend over the last fifteen years or so continues, the likelihood is one of you will cease to exist in the form you do today. Since 2000, 52% of companies in the Fortune 500 have either gone bankrupt, been acquired or ceased toRead More →

Digital Transformation is a change associated with application of Digital technology in all aspects of human society and business models Because digital transformation will look different for every company, it can be hard to pinpoint a definition that applies to all. However, in general terms, we define digital transformation as the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. Beyond that, it’s a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure. This sometimes means walking away from long-standingRead More →